VISION

To be a customer centric and integrated financial services provider creating a positive impact on lives and livelihoods of our customers

Mission

Svamaan Financial Services aims to serve the financially excluded households and enterprises in the most viable and sustainable manner

Our Approach

At Svamaan, we believe each and every customer has unique and evolving financial needs which needs to be understood and catered-to in a sustainable manner to drive lasting impact. Our approach rests on the 3 pillars of Factful Methodology, Digital DNA and Driving Impact

Factful Methodology

Our Data Based approach is aimed at understanding these differences

We utilize tenets of fact based methodology suggested by Dr. Hans Rosling for measuring household status
Demographic, Income, Housing and retail credit assessment of co-borrower are utilized to gauge financial inclusion status
Products & services including loan amount are customized to customer needs and requirements

Digital DNA

India is on a sure & sustained path towards digital inclusion and all our products and processes are oriented to cater to this new digital maturity

Mobility led approach for all our processes including Loan Origination, Loan Management and Collections using Svamaan App
Completely paperless and cashless disbursement process from inception
Focus on automation of key tasks with an aim to moving towards zero touch (and straight through) credit assessment for all our customers

Driving Impact

We believe a broader financial services product portfolio, in addition to traditional lending, will be a key driver for effective financial inclusion

Partnership approach to offer a broader array of products catering to our customers requirements
Focus on training and a other social interventions to drive tangible impact
Emphasis on measuring of impact and social outcomes for our customers from inception